Privacy Policy

Privacy Policy

This Policy explains when and why we collect personal information about people who correspond with us through this website, how we use this information, the conditions under which we may disclose it to others, and how we keep it secure.

Purpose of collecting your personal information

We process information about you in two ways and according to the legitimate methods for collecting and processing personal data as defined by legislation.

  1. Our Legitimate Interests: This is our primary purpose for collecting and processing personal data. It enables us to seek funds from those who agree with our cause and to broaden our support base. We do this through direct marketing campaigns about issues we think you and the general public will find of interest.
  2. Your Consent: Another way we process personal data is when you contact us to request our materials, donate to our work, or place orders for items we offer.

The type of information we collect  

We collect your personal information when you fill in one of our online forms, sign a petition, donate through our website, send us a letter or email, call us by telephone or converse face-to-face.

This might include your name, address, telephone number, email address, a post or comment.

Your details will be saved so that they can be used to process and answer your request. If your comment violates applicable law, we can be prosecuted, which is why we have an interest in the identity of the comment or contribution author.

If you make a credit/debit card donation or purchase, the information you give is processed by third party payment processors specialising in the secure processing of credit/debit card transactions.

 

Information collected from our website

We may collect device identifiers such as internet protocol (IP) addresses and information about the web pages visited, the type of device and software. This is used for statistical and analytical purposes to improve your customer journey and experience. See our full cookie policy.

Our website may also provide links to other websites which have their own privacy policies. We do not accept any responsibility or liability should you access or use these links.

 

How your information is used

Your personal information is used to:

  • process a donation you have made;
  • process orders you have submitted;
  • Administer your membership;
  • Contacting you with information and updates about campaigns and events by post, email or telephone;
  • Fundraising;
  • Supporter / Member surveys;
  • Research and analysis;
  • Notify you of any changes;

We will hold your personal information on our systems for as long as is necessary for the relevant activity.

 

Who can access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. The exceptions are:

  1. Third party service providers working on our behalf (Data Processors). We may pass your information to our third-party service providers for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
  2. Third party service providers we collaborate with (Data Processors). When you make a donation or pay by credit/debit card, these transactions are processed by a third-party payment processor who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

 

Security of your information

We store and process your personal information on systems with the same level of protection and privacy as banks, government agencies, insurance companies, etc, in Australia.

In some circumstances, we use service providers (Data Processors) who hold or transfer your personal information outside Australia. In such cases equally secure storage and governance by equally stringent laws are in effect. We do not make any arrangements with a third party until they can demonstrate the same duty of care and confidentiality.

Otherwise the only circumstances wherein we will we may disclose your personal information is to comply with the law. Nonetheless we will take steps to ensure your privacy rights continue to be protected.

 

Your choice whether or not you want your information held in our system

You have a choice about whether or not you wish to receive information from us. If at any time you do not want to receive direct marketing communications from us you may request your name be removed from our system by writing to us.

Please note, we will not remove your name from our system if requested by a third party, including family members, until we are satisfied they are authorised by you to make such a request, or have been granted legal guardianship or power of attorney.

 

Updating your information 

From time to time we may amend or update your personal information, such as when you change address or phone number.

 

Requesting a copy of your information held in our system

You may at any time request a copy of your information that we hold in our system. Requests must be in writing and a reasonable amount of time must be allowed for our staff to reply.

Any questions regarding this Policy and our privacy practices should be sent in writing to:

 

The Director
Australian TFP
PO Box 6127
Silverwater NSW 1811
info@theangelsourfriends.com.au

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